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Mares knows the challenges organizations encounter as they strive to design a customer service program that is sustainable and has an impact in the marketplace. She also knows that developing a program is one small step to success, it is the tools and implementation plan that makes a program take flight.

Using her experiences as a CIO, building company infrastructure and designing customer experience programs, Mares is now a leading voice inspiring positive, actionable change in the dealerships and organizations and women she partners with. Mares has earned her Master’s in Adult Training and Development and is a Certified Training & Development Professional.

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